Delta Air Lines Waives $1,000 Rebooking Fee To Allow Son To See His Dying Mother For The Last Time

Simple Flying

Airlines have plenty of ways to win customer loyalty, from frequent flyer programs and lounge access to upgrades and free WiFi. But sometimes an airline gets an opportunity to do something far more consequential. That happened to one Delta Air Lines passenger this month when a customer service representative waived more than $1,000 in additional charges so he could fly home immediately to see his dying mother.