This Mom’s Awkward Onboard Request & The Flight Attendant Who Handled It Perfectly

Simple Flying

One of the most asked questions asked by passengers to flight attendants is whether they can upgrade. Usually, it is only the check-in staff that can upgrade a passenger, and even then, they must have loyalty points or miles or pay for the upgrade. If travel is for a special occasion, the check-in staff may upgrade if there is a spare seat, but it is rare. The only other time an upgrade is offered is if a flight is oversold in economy and there are spare seats. In this case, business class meals and amenities are not offered.

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